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Agile Payments Blog


PCI Compliant IVR Payment Gateway Solutions – Interactive Voice Response for Phone Based Customer Payments

An IVR Gateway provides automated phone based payment acceptance solution for organizations.

Callers interact with the IVR Payment System via touch tone or voice prompts, allowing them to make payments due without the need for human interaction from the merchant organization side.

Interactive Voice Response Payments are always working for your organization, 24/7/365.  IVR transactions enable your business to streamline operations and offer more customer IVR Pay options.

Agile Payments PCI Compliant IVR solution can be configured for stand-alone, dedicated toll free ivr gatewaynumbers or a number that can be routed to from a prompt within your organization’s phone tree prompts. Payments are captured by touch tone and payment modalities possible are credit card and eCheck (ACH payments). After a caller chooses either credit card or eCheck, they are prompted to enter card data or bank account routing and account number data.

Your company can accept Interactive Voice Response (IVR) payments using a customizable IVR platform to suit your specific needs. When callers are connected with the IVR Payment system, they can be presented with pre-recorded scripts or custom scripts, depending on the organization’s requirements. There are currently more than 20 languages to choose from and enable for callers who speak different languages, should the organization have the need. IVR Payment Software can be configured to meet all of your self service payment needs.

IVR Payment Systems enables billers to collect payments from customers by uploading bill definition files that describe bill information. Billers direct their customers to a phone number specific to your organization. Customers are prompted to enter information that locates their bill, whereby the customer subsequently makes payment. Daily reporting is provided showing all payment activity. You may offer PCI compliant IVR Credit Card Payments and in addition, we provide IVR ACH debit payments capability, a less expensive alternative to credit card payments.

The  PCI compliant IVR Gateway resides in a secure processing environment hosted on redundant tier one, geographically diverse data centers. In addition IVR Tokenization is in place so that full payment data is never exposed.  Using a PCI compliant IVR Billing Gateway is a must for ensuring customer data stays protected.

An IVR Phone Payment system can make it easy for your customers to make payments and eliminate loads of man hours accepting payments over the phone using traditional methods. Some of the benefits of IVR Payments:

  • No staffing considerations on the organization’s side.
  • The system is always on 24/7/365.
  • Increased customer satisfaction from self service payment options.
  • Self-service efficiency; no waiting on hold.
  • Greatly reduce organizational man hours.
  • Quick setup.
  • Multiple languages.
  • PCI compliant and certified platform.
  • Completely integrated with our virtual terminal and API integrations.
  • Single source for reporting of all credit card and ACH/eCheck payments.
  • Consumer convenience fees enablement to offset processing costs possible for many industries or organization types.
  • Reduced PCI scope when eliminating human interaction of accepting payments via phone.

With the Agile Payments interactive voice response (IVR) system, customer service time spent answering phone calls and entering transaction manually can be eliminated. Customers no longer have to wait on hold waiting for a customer service rep to answer, improving timely payments and providing better customer satisfaction.

Contact Us Today for more info on IVR Gateway Services